Arrival & Departure

Luggage Drop-Off:

You may drop your luggage off from 11:30am.

Enter the hotel using the main door PIN you receive via text message.

Locate your room and leave your luggage neatly in a corner so that our housekeepers can continue to prepare your room.

Please note that luggage storage after check-out is not available.

Early Check-In

If you booked an Early check-in, your room will be ready from 12pm onwards.

If your room is ready when you drop off your bags, but you haven’t booked an Early check-in, you may have a free early check in before 3pm.

Late Check-Out

Unfortunately late check-out is not available, as rooms must be prepared for arriving guests.
Check-out time is 11am.

Car Parking

The hotel does not have private parking.

Nearby parking options and directions are available here:

View Parking

During Your Stay

Quiet Hours

To respect all guests, we ask noise to be kept to a minimum between these hours: 10pm – 8am

Heating

Rooms have wall meters. Watch the video below for instructions. For best performance, keep windows closed.

Underfloor Heating

Watch the video below for instructions:

Mobile Air-Conditioning

Some rooms include portable AC units. Watch the video below for instructions. Please switch off when leaving the room.

Bathroom Taps

Watch the video below for instructions:

Itinderandum Blind:

If you are staying in the Itinerandum room, the ceiling window blind can be opened or closed to your liking. Watch the video below for instructions:

Sash Windows:

Watch the video below for instructions:

Open YouTube Video

Food & Offers

We have partnered with some magical Restaurants, Cafés and Pubs for some otherworldy deals and discounts on Food & Drink. Follow the link below to find options for breakfast, lunch and dinner in York city centre. Just show your booking confirmation to receive a unique discount.

View offers

Contact

Office Opening Hours

Mon-Sun, 9am – 6pm

Reception & General Assistance

01904 375666 – Select Option 3

We respond during office hours.

Emergency Guest Assistance

01904 375666 – Select Option 2

Call this number only for urgent issues, such as:

• Fire alarm (in case of fire call 999 first)
• Water leaks
• Safety concerns

Open 24/7. Please do not use this number for general enquiries outside office hours.

We hope you have a magical stay at Hocus Pocus Tiny Hotel.